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Have questions, feedback, or want to report an issue? Our team is ready to help. Choose the best way to reach us below.
⚡ Reply within 24–48h
📍 Hanoi, Vietnam
🕐 Mon–Sat 9:00–18:00
📍 Hanoi, Vietnam
🕐 Mon–Sat 9:00–18:00
Facebook Page
facebook.com/lumionvietnam
Best for: quick questions, community support, new resources
Contact Form
lumionvietnam.com/contact/
Best for: download issues, bug reports, feedback
⚡ Typical Response Times
Download issues & broken linksWithin 24h
General inquiries1–2 days
Copyright / DMCA noticesWithin 48h
Partnership & advertising requests3–5 days
Send a Message
Contact Form
Fill in the details below and we’ll get back to you as soon as possible.
What is your inquiry about?
🔗 Broken Download Link
©️ Copyright / DMCA
💳 Membership / Payment
🤝 Partnership
📢 Advertising
💡 Suggestion
❓ Other
©️ Copyright / DMCA
💳 Membership / Payment
🤝 Partnership
📢 Advertising
💡 Suggestion
❓ Other
🔒 Your information is kept private and never shared with third parties.
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Common Questions
Frequently Asked Questions
Quick answers before you reach out
❓ The download link is broken or expired. What should I do?
Download links are hosted on external platforms (Google Drive, Mega, etc.) and may occasionally expire. Please use our contact form or message us on Facebook with the resource URL and we’ll update the link within 24 hours.
❓ Is it free to download all resources on LumionVietnam.com?
Yes! The vast majority of our 13,000+ resources are completely free. Free registered users can download up to 5 files per day. Premium VIP members enjoy unlimited downloads, faster speeds, and exclusive content.
❓ Can I use your models in commercial projects?
Yes, our resources are free for both personal and commercial use in your architectural and design projects. You may not redistribute or resell the files themselves. See our Terms of Service for full details.
❓ How do I submit a DMCA / copyright notice?
Email admin@lumionvietnam.com with “DMCA Notice” in the subject line. Include: your name, description of the copyrighted work, and the URL of the infringing content. We respond within 48 hours and take all notices seriously.
❓ How do I advertise on or partner with LumionVietnam.com?
With 274,000+ monthly visitors — mostly architects and 3D designers — we offer sponsored content, banner placements, and software affiliate partnerships. Contact us at admin@lumionvietnam.com with “Partnership” in the subject line for our media kit and rates.
Still Have Questions?
Don’t hesitate to reach out. We’re a community-driven team and we love hearing from our users.
Address
Visit our office
Hà Nội, Việt Nam
Call Us
Office:
039 592 8984
Office:
lumionvietnam@gmail.com